whether you are a small supermarket or a chain of luxury hotels. What this means in practice is that you deal with one person. One person who is dedicated to you and your clients’ particular needs—all with levels of personal service that never goes out of fashion.
1. Enquiries
Contact us, and one of our highly-trained customer service representatives will meet with you to discuss your particular needs, either on your premises or in a manner most convenient to you.
2. Account Managers
Contact us, and one of our highly-trained customer service representatives will meet with you to discuss your particular needs, either on your premises or in a manner most convenient to you.
3. The Ordering
What this means in practice is that our operations and logistics teams instantly prepare for the delivery of your order, assigning room in our cold storage facilities and in our delivery fleet.
4. Quality
With our strict attention to quality assurance, our produce arrives fresh and in perfect quality. And, after a final rigorous assessment by our quality control professionals, we dispatch it to you shortly afterwards.
5. DELIVERY
We deliver your produce within hours of its arrival, as with our huge fleet we are able to deliver several times a day, whether day or night. Our fleet is monitored by satellite, meaning that we can check at any time to see exactly where your order is, 24/7. And, there is always someone available who is responsible for your account, should you need to call or email. We deliver on time and to the place you specify.
6. Post-Delivery
Once you have received your order, your account manager will follow up and address any outstanding issues or queries you might have, and deal promptly with them so you do not have to face any inconvenience. If you require advice or help with display or care of your order, we will be only too happy to assist you, as we have merchandising specialists who are at your service.
